Our Shipping Policies
We charge a $9.99 flat rate for shipping however orders with a product total over $99 will ship for free.
Orders will typically ship within 1-3 business days (M-F).
Shortly after an order is placed, you will receive a confirmation email detailing the specifics of the order as well as a second email with tracking information once it ships.
Remote Area Notice
*Please note that orders shipping to remote areas may be subject to additional charges. A customer service representative will contact you if any adjustments are necessary.
Returns & Exchanges Policies
New Products:
Stealth Ridge is consistently recognized for its customer loyalty, and we are committed to 100% user satisfaction.
If the item you received from us is not the item you ordered, or if it is damaged in any way, we will make every effort to replace it as soon as possible. Alternatively, you can also return the item and we will credit you the merchandise price, along with taxes and any shipping and handling costs.
To allow sufficient time to field test our gear in the environment of your choosing, if you find a newly purchased Stealth Ridge product unsatisfactory for any reason, we will accept it back within 60 days of receipt for a full refund or an exchange for another item or items. However, in either case, return and/or redelivery shipping costs are the customers’ responsibility.
Defective Products:
If you ever experience an issue with a Stealth Ridge product at any time, regardless of where it was purchased, please contact us directly and we’ll do everything reasonable to help you.
How to Make a Return:
To make a return, please take the following steps:
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BEFORE returning any products, please contact us first to receive a Return Merchandise Authorization (RMA) number and prominently write it on the outside of the package. Packages will not be accepted without an RMA.
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Include a note with your name, shipping address, phone number, email, RMA number, and reason for the return.
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Wrap the item with quality padding and place in the original packaging or in an appropriate box for shipping.
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A prepaid return shipping label will be provided based on your shipping country (Canada or U.S.).
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Canadian Customers: A Canada Post label will be emailed to you. Attach the label to the outside of the package and drop it off at any official or authorized Canada Post location.
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U.S. Customers: A USPS, UPS, or FedEx return label will be emailed to you. Please print and attach the label to your return package and drop it off at the corresponding U.S. carrier’s location.
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- All refunds will be issued to the original payment method used at the time of purchase.